Refund policy

Last updated: September 23, 2026

At YORU™, we want you to feel confident in your purchase. We understand that finding the right pillow can take time, which is why eligible YORU™ pillow purchases are covered by our 30-Night Sleep Trial.

Please read the policy below before requesting a return.

1. 30-Night Sleep Trial

Eligible YORU™ pillows are covered by our 30-Night Sleep Trial, beginning on the date your order is marked as delivered.

We encourage you to give your body time to adjust to a new pillow. If, within 30 nights, you decide that your YORU™ pillow isn't right for you, you may contact us to request a return.

To qualify for the 30-Night Sleep Trial:

• The return request must be submitted within 30 days of delivery.
• You must be the original purchaser.
• The product must have been purchased directly from the official YORU™ online store.
• The product must not be damaged through misuse, neglect, improper care, or modification.
• Proof of purchase may be required.
• You must follow the return instructions provided by our customer support team.

Please contact us before sending any product back. Returns sent without authorization may not be accepted or may experience significant processing delays.

Nothing in our 30-Night Sleep Trial limits any mandatory consumer rights that apply to your purchase.

2. How to Request a Return

To begin a return, contact our customer support team at:

info@yorusleep.com

Please include:

• Your full name
• Order number
• Email address used for the order
• Product(s) you wish to return
• Reason for the return

Our team will review your request and, if eligible, provide return instructions and the applicable return address.

Do not return your order to the address shown on the original shipping label unless our support team specifically instructs you to do so.

3. Return Shipping Costs

Unless otherwise required by applicable law or the return is due to an error by YORU™, return shipping costs are the responsibility of the customer.

Original shipping charges and optional express shipping charges are generally non-refundable once the applicable shipping service has been provided, except where required by law.

We recommend using a tracked shipping service for returns. YORU™ cannot be responsible for return packages that are lost before reaching the designated return facility.

If you receive an incorrect, defective, or damaged product due to an issue attributable to YORU™, we will provide an appropriate solution in accordance with Section 7 below.

4. Return Condition

Returned products must be handled reasonably and returned in accordance with the instructions provided by our support team.

We may refuse a return under our voluntary 30-Night Sleep Trial where a product:

• Has been intentionally damaged or altered
• Shows damage caused by misuse or improper care
• Has been contaminated or returned in an unreasonable condition
• Was not purchased directly from YORU™
• Is returned outside the applicable return period
• Does not correspond to the original order

This does not affect rights you may have for defective or non-conforming products under applicable consumer law.

5. Refunds

Once your eligible return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method.

Please allow several business days after the refund is processed for it to appear in your account. Processing times vary depending on your bank, card issuer, or payment provider.

YORU™ cannot control processing times imposed by third-party payment providers or financial institutions.

6. Bundles, Gifts & Promotional Items

If your order included complimentary products, gifts, or promotional items as part of a bundle, these items may need to be returned together with the primary product to qualify for the full bundle refund.

For example, where a YORU™ Twin Set includes complimentary pillowcases, the pillowcases may be considered part of the complete promotional offer.

If an included item is not returned when required, YORU™ may deduct its disclosed value from the refund where permitted by applicable law and consistent with the terms of the offer presented at purchase.

If only part of a multi-product bundle is returned, any refund may be recalculated based on the products retained and the pricing conditions of the original promotion.

7. Damaged, Defective or Incorrect Orders

Please inspect your order shortly after delivery.

If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at:

info@yorusleep.com

Please provide your order number and clear photographs or other information showing the issue where reasonably necessary for us to assess the claim.

After reviewing the issue, we may offer an appropriate remedy, such as a replacement, refund, or another solution available under applicable law.

Do not dispose of a damaged or defective item until our support team confirms that it is no longer required for assessment.

8. Lost or Missing Packages

If your tracking information shows unusual delays or your package has not arrived within the expected delivery period, contact our support team.

We will review the available tracking information and, where appropriate, work with the relevant shipping provider to investigate.

A package marked as delivered by the carrier does not automatically establish the outcome of a claim. We may request additional information to investigate missing-delivery reports.

Where you purchased an insured shipping service or shipping protection, the applicable protection terms may also apply.

9. Order Cancellations & Address Changes

We process orders as quickly as possible.

If you need to cancel your order or change your shipping address, contact us immediately after placing the order.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Once an order has shipped, it may need to be handled through the normal return process.

Customers are responsible for providing accurate delivery information at checkout. Additional costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

10. Refused & Unclaimed Deliveries

If a package is refused, not collected, or returned to sender because of circumstances attributable to the customer, any refund may be reduced by shipping, return-to-sender, or carrier charges actually incurred by YORU™, where permitted by applicable law.

Please contact us before refusing a delivery so we can advise you on the appropriate process.

11. Exchanges

We currently recommend processing product changes through our customer support team rather than sending an item back independently.

Contact us at info@yorusleep.com and we will explain the available options for your order.

12. Non-Returnable Items

Unless required otherwise by applicable consumer law, certain products may not qualify for our voluntary return policy, including:

• Gift cards
• Items specifically marked as final sale
• Products damaged through misuse or improper care
• Products purchased from unauthorized third-party sellers
• Promotional or complimentary items returned separately from the qualifying purchase where the offer terms do not permit a separate return

Any statutory rights applicable to defective, damaged, or non-conforming goods remain unaffected.

13. Purchases From Third Parties

This policy applies only to purchases made directly through the official YORU™ online store.

If you purchased a YORU™ product through another retailer, marketplace, or authorized seller, please contact that seller regarding their applicable return policy.

14. Consumer Rights

Our return policy and 30-Night Sleep Trial provide additional contractual benefits and do not replace, restrict, or exclude mandatory rights available to you under applicable consumer protection law.

Depending on your country or region, you may have additional rights relating to cancellation, withdrawal, defective goods, conformity, refunds, warranties, or other consumer protections.

Where mandatory law provides you with greater rights than this policy, those legal rights will apply.

15. Refund Abuse & Fraud

YORU™ reserves the right to investigate return or refund requests where there is reasonable evidence of fraud, manipulation, repeated abuse of promotional policies, or other misuse.

This provision does not restrict legitimate claims or mandatory consumer rights.

16. Contact Us

Questions about returns, refunds, damaged products, or your 30-Night Sleep Trial can be sent to:

YORU™ Customer Care
Email: info@yorusleep.com
Website: Contact – YORU™

Please include your order number whenever possible so we can assist you efficiently.