Shipping policy

Last updated: September 23, 2026

At YORU™, we want your order to arrive safely, reliably, and with clear delivery expectations. This Shipping Policy explains our processing times, shipping options, estimated delivery times, tracking, and what to do if something goes wrong.

1. Order Processing

Orders are typically processed before being handed over to the applicable shipping carrier or fulfillment partner.

Please note that processing time is separate from shipping/transit time.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation where available.

2. Shipping Options

Depending on your destination, YORU™ offers the following shipping methods:

Standard Shipping

Our most economical delivery option.

Estimated delivery: 5–12 business days

Tracking may be provided where supported by the applicable carrier and destination.

Standard Shipping becomes FREE when your order reaches the applicable free-shipping threshold for your market.

Express Insured Shipping

Our faster, protected shipping option.

Estimated delivery: 2–5 business days

Express Insured Shipping includes:

• Track & Trace
• Shipment protection/insurance
• Priority/faster transportation compared with Standard Shipping

Express shipping remains a paid upgrade unless otherwise stated during checkout.

Only describe this service as insured if your actual carrier or fulfillment arrangement provides the stated insurance/protection.

3. Shipping Rates

Shipping rates depend on your delivery destination and are displayed at checkout before you complete your purchase.

Our current planned rates are:

The shipping price and method displayed during checkout for your order and destination will be the applicable rate.

YORU™ may update shipping rates or free-shipping thresholds from time to time.

4. Free Shipping

Eligible orders receive Free Standard Shipping once the applicable order-value threshold for the customer's market is reached.

Free shipping applies to Standard Shipping only, unless expressly stated otherwise.

Customers who qualify for free Standard Shipping may still choose to upgrade to Express Insured Shipping for the applicable additional charge.

Promotions may occasionally provide different shipping terms.

5. Estimated Delivery Times

Estimated delivery times begin after the order has been processed and dispatched.

Our general estimates are:

Standard Shipping: 5–12 business days
Express Insured Shipping: 2–5 business days

Business days generally exclude weekends and public holidays.

Delivery estimates are provided in good faith but are not guaranteed delivery dates, unless we expressly state otherwise.

Customs processing, carrier disruptions, severe weather, high-volume periods, local delivery conditions, and other circumstances outside our reasonable control may affect delivery times.

6. Order Tracking

When tracking is available for your shipment, you will receive a tracking number or tracking link after your order has been dispatched.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

You can use the tracking information provided to follow the progress of your shipment.

If your tracking has not updated for an unusually long period, please contact us at info@yorusleep.com.

7. Express Shipping & Insurance

Orders placed using Express Insured Shipping include the tracking and shipment protection applicable to that shipping method.

If an Express Insured shipment is confirmed lost or damaged during transit, please contact YORU™ so we can investigate the shipment and determine the appropriate resolution.

We may request information reasonably necessary to process a carrier or insurance claim, such as photographs of damaged packaging or products.

Please do not dispose of damaged products or packaging until our support team confirms that they are no longer required.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check:

• Street name and number
• Apartment/unit number where applicable
• City
• State/province/region
• Postal or ZIP code
• Country
• Contact information

If you notice an error after placing your order, contact us immediately at info@yorusleep.com.

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee changes once an order has entered processing or been dispatched.

9. Incorrect or Incomplete Addresses

If an order cannot be delivered because the shipping information supplied by the customer was incorrect or incomplete, the shipment may be returned to the sender.

Where permitted by applicable law, additional shipping or carrier costs caused by incorrect customer-provided information may be the customer's responsibility.

Please contact us if you believe there is an issue with your delivery address.

10. International Shipping

YORU™ may ship to multiple international destinations.

Available shipping methods, prices, and delivery estimates can vary by destination.

If your country cannot be selected during checkout, we may not currently be able to deliver to that location.

11. Customs, Import Duties & Taxes

International shipments may be subject to customs procedures, import duties, taxes, or other government charges.

Whether these charges are included at checkout depends on the destination and the shipping arrangement used for your order.

Where duties or import charges are not expressly shown as included, the recipient may be responsible for paying them upon import, subject to applicable law.

Customs clearance may occasionally cause delivery delays outside YORU™'s reasonable control.

12. Delayed Shipments

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

• Carrier disruptions
• Customs processing
• Severe weather
• Public holidays
• High seasonal demand
• Transportation disruptions
• Local delivery issues
• Incorrect or incomplete delivery information

If your order is significantly delayed, contact us at info@yorusleep.com and we will review the available tracking information.

13. Lost Packages

If you believe your order has been lost in transit, contact us as soon as reasonably possible.

We will review the tracking information and, where appropriate, open an investigation with the shipping carrier or fulfillment provider.

If a shipment is confirmed lost, we will provide the appropriate remedy in accordance with the shipping service purchased and applicable consumer law.

14. Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, we recommend first checking:

• Around the delivery location
• With other household members
• With neighbors where appropriate
• With your building reception or concierge
• Any safe location used by the carrier
• Directly with the delivery carrier

If you still cannot locate your package, contact us at info@yorusleep.com.

We will review the available information and assist with the appropriate next steps.

15. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Include:

• Your order number
• A description of the issue
• Clear photographs of the damaged product
• Photographs of the shipping packaging where relevant

Please retain the product and packaging while your claim is being reviewed.

After reviewing the issue, we will provide an appropriate solution in accordance with our policies and applicable consumer law.

16. Refused or Unclaimed Packages

If a shipment is refused, not collected, or otherwise returned to sender for reasons attributable to the customer, please contact our support team.

Where permitted by applicable law, actual shipping, return-to-sender, or carrier costs incurred may be deducted from any applicable refund.

17. Separate Shipments

In some circumstances, products from the same order may be shipped separately.

If this occurs, you may receive multiple packages and separate tracking information.

You will not be charged additional shipping fees solely because YORU™ chooses to fulfill an order in multiple shipments.

18. Returns

Shipping an order back to YORU™ is governed by our Return & Refund Policy.

Please contact us before returning a product. Products should not be sent to the address shown on the original shipping label unless our support team specifically instructs you to do so.

19. Consumer Rights

Nothing in this Shipping Policy excludes, limits, or replaces mandatory consumer rights available under applicable law.

Where applicable law provides greater rights concerning delivery, lost goods, damaged goods, risk of loss, refunds, or order cancellation, those rights will apply.

20. Contact Us

For questions regarding shipping, tracking, delayed deliveries, or missing packages, please contact:

YORU™ Customer Care
Email: info@yorusleep.com
Website: Contact – YORU™

Please include your order number when contacting us so we can assist you more efficiently.